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This book applies the fundamental insights developed in volume I to understand a number of communication patterns that are often troublesome, but can also be used for positive change. These include Implication, Self-reference, Self-contradiction, Paradox, Double Binds, Negation, Judgment, Certainty,...(more) Modes of Operating, Meta-messages, Para messages, Metaphor, and concludes with a Verbatim annotated transcript of a client session teaching how to go from anger to forgiveness.(less)