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Using straightforward language, vivid examples and compelling stories, author and activist Marshall Rosenberg shows how the principles of nonviolent communication can literally change the way we speak with one another, leading to mutual respect and deeper understanding. Beginning with methods...(more) of resolving personal conflicts, from intimate relationships and parenting issues to workplace clashes, Rosenberg shows how these same methods can work on a larger scale, bringing peoples and nations together though his time-tested approach to resolving conflicts peacefully. Rosenberg has applied the principles of nonviolent communication in even seemingly intractable situations, including war zones such as Rwanda and Bosnia, with remarkable results. Here he shows how these principles can change not only our personal communication styles but also, ultimately, the world.(less)