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Crucial Conversations: Tools for Talking When Stakes are High
by Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler,Stephen R. Covey

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Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective People A PAPERBACK ORIGINAL "Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have...(more)
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