Gaia: Gaia Support - General Gaia Glitches - E-Mail Notifications

Re: E-Mail Notifications

Tue, 11 Aug 2009 16:00:50 GMT

Good Morning !

I do have Comcast and will write them a letter today.

I am a "Newbie" here at Gaia (1 month)

and a NON~Techi!!

Is there a way of getting this message out

to all the members.

Allowing the Comcast and Earthlink customers

to do a larger volume of "concerns."

There is strength in numbers.

Grazie to you and your staff for

your dedication and efforts.

I appreciate all that you do.

Gratefully,

Gia

Namaste'

Re: E-Mail Notifications

http://tely.gaia.com — Sun, 02 Aug 2009 06:01:22 GMT

OK, it seems that Tom has solved the Earthlink problem. Thank you, Tom! Can anyone with an Earthlink e-mail address confirm or disconfirm this -- are you getting notifications now?

Re: E-Mail Notifications

http://siona.gaia.com — Thu, 30 Jul 2009 16:39:44 GMT

We've been having trouble with both Comcast and Earthlink; despite all my conversations with both ISPs, they're still blocking many, if not all, of the emails that come from Gaia. They might take concerns from their customers more seriously, though, so I'd very very very much encourage you writing and letting them know your mail is not getting through. :)

Siona

Re: E-Mail Notifications

http://matthew.gaia.com — Thu, 30 Jul 2009 16:07:17 GMT

OK, I'll see if there's anything we can do on our end. I thought comcast had approved us. I'll talk to the developers.

Re: E-Mail Notifications

Thu, 30 Jul 2009 16:03:28 GMT

Hi Matthew,

Grazie.

I did not receive it.

Gia

Namaste'

Re: E-Mail Notifications

http://matthew.gaia.com — Thu, 30 Jul 2009 15:29:36 GMT

Hi Gia,

It looks like the most recent notification we sent you was today, and it was regarding a discussion titled "Re: Funny Picture of the Day" in the gaian humor group. Did you receive that?

Re: E-Mail Notifications

Wed, 29 Jul 2009 23:00:37 GMT

Hi Matthew,

Please do check.

I did receive one notification several weeks ago ~

than nothing.

I do not have a gmail account.

No apology necessary or needed ever.

Grazie!

Gia

Namaste'

Re: E-Mail Notifications

http://matthew.gaia.com — Wed, 29 Jul 2009 20:17:26 GMT

Hi Gia,

You should be receiving notifications from us. If you want, I can check a specific one to see if we've sent it, but if we have then the issue would be a filter on your e-mail ISP's side. We are trying to resolve all issues with being blocked by certain carriers, but there are still some we have not gotten the green light from yet. If you have a gmail account, I'd suggest using that until things get straightened out with your particular carrier. Also, make sure you have us on your safe list and check your spam filters for our messages.

My apologies for any dissatisfaction you may be feeling.

~Matthew

Re: E-Mail Notifications

Wed, 29 Jul 2009 20:04:30 GMT

Hi All,

I followed ALL of the steps for email notification;

several times - nothing, nada, zip!

help pleeeeeze!

Gia

Namaste'

Re: E-Mail Notifications

http://matthew.gaia.com — Mon, 27 Jul 2009 14:10:09 GMT

HI Tom,

You can switch your e-mail address on the site, if you'd like. You would just need to add a new e-mail address to your account and then adjust your notification settings.

Re: E-Mail Notifications

http://WaterOne.gaia.com — Mon, 27 Jul 2009 06:51:49 GMT

ooops! I have Earthlink as my email address provider. Tely informs me that herein lies the problem. That said, can it be fixed?

Tom
'notificationless east of Seattle'

Re: E-Mail Notifications

http://WaterOne.gaia.com — Sun, 26 Jul 2009 23:42:50 GMT

I guess I am jumping in late, but I have had no notifications of any kind for about a month (or two). Should I be checking somewhere at Gaia to see if the notifications got turned off somehow?

My last direct notifications were between 5/21 and 6/8. I did discover a lot of comments on photos and blogs that I was not aware of since that time. Even direct messages don't get a notification anymore.

thaks,
tom

Re: E-Mail Notifications

http://matthew.gaia.com — Mon, 13 Jul 2009 20:52:30 GMT

This should be fixed now. Let us know if it happens again, Tely!

Re: E-Mail Notifications

http://tely.gaia.com — Thu, 09 Jul 2009 15:39:35 GMT

Hi, OM! Yes, I'm familiar with both of those types of e-mails, and before the e-mail notification started malfunctioning, I received both, which means that when I posted to a group discussion, I would receive two notifications: one from the group, and the other saying "There is a new post on a discussion thread you have also posted on.” But now I'm getting one from the group and two saying "There is a new post on a discussion thread you have also posted on," totaling 3 e-mail notifications for each such post.
What's more, on at least one group (the Integral Pod), instead of getting notified when someone starts a new discussion, I'm getting a "There is a new post on a discussion thread you have also posted on," even if I haven't posted on that thread yet.
The information you gave is correct for when the e-mail notification is working properly, but the situations I'm describing are showing that it's not working the way you described -- it's malfunctioning. I hope I've described it clearly enough for the tech people to be able to understand.

Re: E-Mail Notifications

http://matthew.gaia.com — Thu, 09 Jul 2009 13:34:06 GMT

Thanks for reporting, Tely. I'll let the the devs know about this.

Re: E-Mail Notifications

http://ADLIAC.gaia.com — Thu, 09 Jul 2009 07:50:24 GMT

the wording has always been unlike the reality on those notifs, Tely.:)

but here's part of what you might be talking about in the first paragraph: The notif of posts on threads you have posted to is like a compendium of all the activity in threads you really have posted to, that day, in every group you posted in. It includes all your own posts of the day, so is very precious as a record and resource. I save them all.

But then if you are on notifs of groups, then there will be duplicates of your own posts and the posts on threads you have posted on. This time they are grouped by group, not multi-group as the above notif. is. This all makes sense to me, and is fine. It's mostly fine because the description lies, and there are actually posts from threads you have NOT posted to, but I never figured out whether it's all the new posts for that group for that day, which would of course be useful. I think it is.

I can't figure out which is the 3rd email you are describing.....

Cheers, OM Bastet

Re: E-Mail Notifications

http://tely.gaia.com — Wed, 08 Jul 2009 23:52:05 GMT

An update to the e-mail notification problem ...

I seem to be getting notifications, but when I get a "There is a new post on a discussion thread you have also posted on" e-mail, that e-mail is always duplicated (in other words, I get an e-mail notification about the post on a group I belong to as well as 2 "There is a new post on a discussion thread you have also posted on" e-mails, totalling 3 e-mails).

In one of my groups, the Integral Pod, when someone starts a new thread, rather than getting the notification for that, I get a "There is a new post on a discussion thread you have also posted on" notification, even if I haven't posted on the thread.

This is what I've noticed so far. I hope it helps you in resolving the glitches.

Re: E-Mail Notifications

Thu, 02 Jul 2009 20:52:08 GMT

Hi again,

I'm sure there is a lot of work to do in resolving the myriad of glitches here and there that come along with running a site. Duplicates and quadruples are better than none! I just wanted to let you know what was happening, in the event knowing some details might help you determine a core glitch issue :)

Thanks again!

Re: E-Mail Notifications

http://fastdarter.gaia.com — Thu, 02 Jul 2009 14:50:05 GMT

~Matthew,
Something has changed. I just received my first (in a long time) Notification of friends' Recent Activities. It use to fly in my inbox like clock work at one minuet after midnight.
I'm just glad to see it again. Keep up the great work, it's appreciated

Re: E-Mail Notifications

Wed, 01 Jul 2009 15:45:47 GMT

Hi Matthew,

Thanks. Just a note: as of today, I'm getting about 3/4 of notifications. And, I'm receiving 90% duplicates to 10% quadruples of about 1/4 of the ones I am receiving.

Thank you!