Explore
Gaia Soulmates
down  About This Group
Gaia Support

Yikes! You’ve found a bug. Well, we’re here to fix it. :) Do you notice anything broken? Is something strange going on with your profile? Please post any issues on this group so the team—and other helpful Gaia members!—can get back to you. 

**IMPORTANT!!**  PLEASE POST ONLY ONE ISSUE PER THREAD!  Start new threads for different bugs.  Otherwise,...(more)
down  About This Room
This is the official pod for all support-related questions.
down  Room Activity
Nicole : wakingdreamer
Nicole posted a reply to the conversation "Inactive members/groups" ()
~Matthew : Youthful Maturity
~Matthew posted a reply to the conversation "Inactive members/groups" ()
"Mudge" : Curmudgeon in Chief
"Mudge" posted a reply to the conversation "Inactive members/groups" ()
Jenny : Sparkle
Jenny posted a reply to the conversation "Inactive members/groups" ()
 Meenakshi : Connection
Meenakshi posted a reply to the conversation "Inactive members/groups" ()
 Meenakshi : Connection
Meenakshi posted a reply to the conversation "Inactive members/groups" ()
down  Group Grapevine
Mikey_Dee : A hoot and The frumious Bandersnatc
Mikey_Dee Thank you for your wonderful work! (2 months ago)
~KES : Communicator
~KES Last post here: http://groups.gaia.com/gaia_support/discussions/view/443890 the activity window has been reported. Add here if you post in another room so we can find you :-) (5 months ago)
~Matthew : Youthful Maturity
~Matthew adding to the grapevine... (8 months ago)
 Advertising keeps Gaia free! Interested in sponsoring us?
Resultset_previousprevious thread | next threadResultset_next
threaded | unthreaded | newest first


  tara : samana

Gaia+ & Pro Questiones..

tara said Jun 1, 2008, 6:12 AM:

 


Hi there,


I've been looking long & hard for a specific Gaia+ & Pro pod/threat/place for help. I spose & hope this is the place? ..so, please & thank you, I need some help with a bunch of Q's :-D

1. this may have been me signing up in the wrong spot, but I actually just wanted Gaia+
at the mo & a week or so after my signup, the pro button popped up on my profile, joining the
plus that was already there, so..
a)  How do I convert  back to Gaia+ only if I decide to do that?
b)  Do I need to terminate my current signup & start again with a Gaia+ account?

2.
before the pro button popped up, I still had the option of shifting back to my Zpro page.
That has gone.. sob sob, I like to keep that option as My Zpro community is pt on a stand by, that is untill it vanished.
a)  How to contact members etc etc..? 
b)  Will I still have that option being a Gaia+ only, or is that dream gone forever?
3)  Is it possible to have it all? as in a Gaia+, G- & Zpro page along with the standard profile? or am I getting lost in wishful thinkin..tsk tsk..

4. As of now, I have no options whatsoever for changing my settings.. When the 'change to Zpro'  vanished, nothing came along as replacement.
a)  Where do I find the 'change to Gpro'?

5. I've tried several times to set up  my mail & done any pos combo I could think of when writing my URL.. & nothing works.
a)  How do I get a gaia@?
b)  What is my correct URL?
c)  & or is it cuz I already have an @  & i just don't know where to go look see (o.o)?

6. My resonance engine seems to be out of order.  I don't see the people & find buttons on the menu.. I've set up my intention & saved several times & nada pops up..
a) what to do?

Summa summarum, nothing much seems to be working for me here & may not have been since my sign up the 16th of May. I wouldn't know, havent' had time to check it out, (apart from noticing that I no longer can shift back to Zpro, when I wanted to mail my sleeping members:-)
 
I mainly signed up for Gaia+ at this point  to kill that right in da face jumping up & down bunny.
That part works & I am very HAPPY about that :-D..  Not 15 dollaros a mth kinda happy, but happy nonetheless.. My order no is V1001459 & now I think I like my fringe benefits too ;-)
That, or a very big ice cream.. ('o')..  thank you for listening.

love, laughter & lightness tara <3

  dave : Good Vibes

Re: Gaia+ & Pro Questiones..

dave said Jun 2, 2008, 2:06 PM:

 

Hi Tara!

First off, I am happy to answer your questions.  In the future, you can post Gaia Pro questions and what not to this Gaia Pro pod.  Sorry it was so hard to find!

1.  Hang tight.  I'm in touch with our billing people- we are going to refund Pro, and sign you up for plus.  I will message you if we need you to take any action on your end.

2.  As of last Friday, all zPro pages were disabled.  We sent out a couple of messages leading up to it, I hope  you got those ok!  If not, let me know if I can help with anything.  Not really a way to contact all of your members, even with the zpro tool enabled…  If you had a newsletter, I can get you the list of subscribers.

3.  Yes, you can be a plus member AND a pro member for sure!  You can also be an ambassador and get a badge for that as well. ;)

4.  Anyone who had a zPro account will not default to their profile.

5.  Your @gaia email comes with your plus subscription.  You can access it by clicking the little envelope icon towards the top of the page- right to the left of the 'seeds sown' counter.

6.  This could be related to your plus subscription being out of order.  If we restore the plus account, and the resonance engine still doesn't work, reply to this thread and let us know, please. :)

Let us know if you have any other questions!

Thanks for your ongoing support, Tara!

Dave T.

  tara : samana

Re: Gaia+ & Pro Questiones..

tara said Jun 2, 2008, 3:32 PM:

 


Hi Dave,

first off, thanks for enlightening me :-D

1. cool, I'll hang ten, but no need to refund if I was the one pressing the wrong button ;-)
2. No, I didn't get any messages.. pos cuz my Zpro is on standby pt?
3. Yes, I'm contemplating supporting gaia as a amb for sure.. alas, the responsibility! &
the lack of hrs.. can we do 48 hr dayz pleez?
4. hmm.. must have been due to my Zpro being turned off at the mo
5. Aha! moment here.. cool, I go look se
6. Yes, I will & thank you mostest.. I guess the restoring is on pt, cuz I got adds now :-)

love, laughter & lightness tara

  dave : Good Vibes

Re: Gaia+ & Pro Questiones..

dave said Jun 2, 2008, 4:28 PM:

 

Hi Tara,

My pleasure. ;)

1. You are def getting a refund, so no worries there. ;)

2.  Not sure what happened there, but my appologies- my intention was to give everyone a nice heads up before it happened.  Sorry if it was a surprise!

And Matthew should be able to help you with the plus issue (the e-mail).  Matthew? ;)

  *Ladybear~ : Human

Re: Gaia+

*Ladybear~ said Jun 2, 2008, 3:47 PM:

 

HI Dave,

While you are here with Tara, I have a ? regarding mail at gaia.com.

I signed onto Gaia+ a couple of weeks back and still can't access signing up
for my gaia.com mail account.

Everytime I try to sign up, I choose a password, Click to go and
get the OOPS message.

any ideas?

Peace On and THANKS!

Ladybear

  ~Matthew : Youthful Maturity

Re: Gaia+

~Matthew said Jun 2, 2008, 4:01 PM:

 

Hi LB!

Sorry this hasn't been fixed for you yet!  I just sent a reminder to our dev. team.  Hopefully, someone will get on it right away!  Please send me a message if this isn't fixed soon!

Thanks,
~Matthew

  *Ladybear~ : Human

Re: Gaia+

*Ladybear~ said Jun 2, 2008, 4:41 PM:

 

Thanks, Matthew,

I'll let you know if the problem continues.

Hugs XOXOX

  tara : samana

Re: Gaia+ & Pro Questiones..

tara said Jun 2, 2008, 4:15 PM:

 



psst.. I've been to the lil envelope place several times already via the gaia+ button &
couldn't get access.. so what is my URL & my password if not a glitch cuz I use
the ones from my account.  love & joy  tara

  tara : samana

Re: Gaia+ & Pro Questiones..

tara said Jun 2, 2008, 11:35 PM:

 


Hi Dave,

The link to Gaia Pro Pod is to your pic: New office day, so I'll just continue on here :-)

As I understand you, I got the pro automatically because I was a Zpro before?
Is that what you mean by saying that the Zpro accounts didn't default to profile page?

If it so that my Zpro is gone forever be, then I will like to continue with the Gpro status,
as I have the option of setting up shop again.. thank you.

Right now, my pro status is on but the gaia+ has gone.  When I get back on gaia+,
please check for me that it is all working, the resonance wroom wroom & my mail
acoount & please let me know what is going down, before I start throwing my gum
at the jumping bunny :-)

Gaia+ .. Toys R Us.. Gaia+ Toys R Us…  ;-)    love & joy tara

  ~Matthew : Youthful Maturity

Re: Gaia+ & Pro Questiones..

~Matthew said Jun 3, 2008, 11:24 AM:

 

I think the mail problem should be fixed now.  Let me know if it's not!

~M

  Samme : Prince of Rainbows<3

Re: Gaia+ & Pro Questiones..

Samme said Jun 3, 2008, 11:33 AM:

 

I am sorry I am lost.  Is the gPro the same as zPro?  I know zPro is gone.  If they are the same how can i get gPro?  I like the added functionality of zPro before.  Please explain.  thank you.
samme

  ~Matthew : Youthful Maturity

Re: Gaia+ & Pro Questiones..

~Matthew said Jun 3, 2008, 12:01 PM:

 

Hi Samme,

It's different.  You can get Gaia Pro from http://www.gaia.com/pro

  tara : samana

hellooouuu? ('o')

tara said Jun 3, 2008, 11:14 PM:

 


Ok, what's up with my gaia+ subscription?

sadly, patience is not a virtue of mine & the jumping up & down bunny type of adds
are not only a severe distress to my sense of aesthetics but slowing my gaiagrid
journey down as well as I'm back to the sit of getting too many visits from the oops
demon & getting thrown offgrid.

In other words: me no like!  please inform me what is a happening.

Can I cancel my already excisting subscription order no  V1001459  &
go sign up for gaia+ again? would that work?

love, laughter & lightness.. tara <3

  ~Matthew : Youthful Maturity

Re: hellooouuu? ('o')

~Matthew said Jun 4, 2008, 8:36 AM:

 

Hi Tara,

Can you list your browser along with its version number for me?  I'll see what I can do to get this handled for you asap.

~M

  tara : samana

Re: Gaia+ & Pro Questiones..

tara said Jun 4, 2008, 11:39 AM:

 


Hi Matthew,

Cool!  firefox version 2.0.0.14  I'm on macs panther & tiger..
both kittens purring impeccably & all other apllications are
on latest updates as well.. & I just did a reload of the latest
java update.. now running much smoother so maybe the
slow ride was caused by java not being in proper order..

Will it be easier/faster if I go sign up for gaia+ again?

thanks.. love & joy  tara

  ~Matthew : Youthful Maturity

Re: Gaia+ & Pro Questiones..

~Matthew said Jun 4, 2008, 12:10 PM:

 

Yeah, actually it looks like you don't have plus, so go ahead and sign up and let me know if you experience any more weirdness!

~M

  tara : samana

Re: Gaia+ & Pro Questiones..

tara said Jun 4, 2008, 12:34 PM:

 


Well no, Dave said on sunday that you gais would restore it cuz it was out of order,
hence my waiting position for response as it hasn't yet. I haven't been wanting to
go & sign up again in case it would cause more mayhem.. You'll see that in reading
further up the thread..

Dave  linked to the gaia pro pod to commence the talk, alas it is a link to a pic of his..
& I have been hoping to hear back from him…please check with Dave what's going
down before I sign up again. I like to be sure this is the way to go & do..

thank you… love & joy  tara

  dave : Good Vibes

Re: Gaia+ & Pro Questiones..

dave said Jun 4, 2008, 2:38 PM:

 

Tara- sorry for the wait- we are taking care of it right now.  Will be back with an update. :)  Thanks!

  dave : Good Vibes

Re: Gaia+ & Pro Questiones..

dave said Jun 4, 2008, 2:50 PM:

 

And sorry about the gaia pro support link!  Although that was a pretty cool picture, right? ;)

http://pods.gaia.com/gaia_pro_support


There it is- and I fixed the one above, thanks for the heads up.  Be back soon…

  dave : Good Vibes

Re: Gaia+ & Pro Questiones..

dave said Jun 4, 2008, 3:20 PM:

 

Alrite, thanks for waiting, Tara.  You are all set.

Your Pro account was canceled and refunded, and we setup your plus account on the same credit card.

Feel free to email me at pro@gaia.com or message me if you have any other questions.

Thanks again!

Dave T.

  sandy : Activist and Ambassador

Re: Gaia+ & Pro Questiones..

sandy said Jun 23, 2008, 3:16 PM:

 

Hi -I have a problem with the Mod Pod?
Although I am a member -for some reason I cannot post?
They just “disappear” into thin air!!

Help please?

sandy

  ~Matthew : Youthful Maturity

Re: Gaia+ & Pro Questiones..

~Matthew said Jun 23, 2008, 3:32 PM:

 

Hi Sandy,

If this was just recently, it may have been due to a deploy we just pushed.  Otherwise, please list your browser with version number and the URL of the group/pod.

Thanks!
~M

  sandy : Activist and Ambassador

Re: Gaia+ & Pro Questiones..

sandy said Jun 23, 2008, 3:48 PM:

 

Thanks Mat-
I have just successfully posted there -and it came straight through
this time -on the mod pod itself.

But doesn't the pod show up in the Group Discussion up-date page??

I see my other posts had gone through -even though they weren't
showing up to me, before?

S

  ~Matthew : Youthful Maturity

Re: Gaia+ & Pro Questiones..

~Matthew said Jun 23, 2008, 3:54 PM:

 

Can you point me to the page (URL) you're looking at so I can see too?

  sandy : Activist and Ambassador

Re: Gaia+ & Pro Questiones..

sandy said Jun 23, 2008, 4:00 PM:

 

 This is the one I have for the mod pod
http://pods.gaia.com/gaia_groups_community

  ~Matthew : Youthful Maturity

Re: Gaia+ & Pro Questiones..

~Matthew said Jun 23, 2008, 4:09 PM:

 

So, I see that you posted 24 minutes ago to Announcements, Feedback and Administration

Are you saying you posted somewhere else also, and it's not showing up on http://pods.gaia.com/gaia_groups_community?

  sandy : Activist and Ambassador

Re: Gaia+ & Pro Questiones..

sandy said Jun 23, 2008, 4:29 PM:

 

No -it's showing up okay on
“My Groups” -
just not on the “Groups” discussion page.

Doesn't the pod show up there anymore??

  ~Matthew : Youthful Maturity

Re: Gaia+ & Pro Questiones..

~Matthew said Jun 23, 2008, 4:41 PM:

 

Oh, maybe not since it's a semi-private pod.

  sandy : Activist and Ambassador

Re: Gaia+ & Pro Questiones..

sandy said Jun 23, 2008, 4:47 PM:

 

Ah ha -that would explain it then-I didn;t even realise it
IS a semi-private pod!
I am not a big fan of such -so will have a think about whether
to remain a member?

Thanks for your'e help and quick response to my questions, Mat.

S

  ~Matthew : Youthful Maturity

Re: Gaia+ & Pro Questiones..

~Matthew said Jun 23, 2008, 4:54 PM:

 

My pleasure, Sandy.  But I hope you'll stay a member of that group, as they seem to be doing a lot of good stuff for the community!

Blessings,
~M

  sandy : Activist and Ambassador

Re: Gaia+ & Pro Questiones..

sandy said Jun 25, 2008, 3:56 PM:

 

As Meenakshi pointed out -this was the wrong thread for my question-
but seeing how I started it here -I will continue!

Something weird has happened Matthew!
As you suggested -I did decide to stay with the Mod Pod -
and  posted on it yesterday.
But as soon as I did -the pod disappeared from My Groups??

Have I been “ditched” -or what could have happened?

Hope you can find out for me,
Ta

S

  ~Matthew : Youthful Maturity

Re: Gaia+ & Pro Questiones..

~Matthew said Jun 25, 2008, 4:11 PM:

 

Doesn't look like you were ditched, Sandy.  You're listed as a member there:  http://pods.gaia.com/gaia_groups_community/members

I also see it listed in your “mygroups” section as Gaia Groups Community - “The Mod Pod”
Are you having trouble seeing it?

~M

  sandy : Activist and Ambassador

Re: Gaia+ & Pro Questiones..

sandy said Jun 25, 2008, 4:20 PM:

 

“Glitched” not “Ditched” !!!
Thanks Matthew -whatever it was -I'm baaaack !!!
The listing is now showing again on My Groups ?

Perhaps you clicking in helped -and I had sent a plea to Meenakshi's
Grapevine as well.

Whatever was blocking the pod from my listings has now gone -
so I am happy and will “drop on over” to the pod now!

Thanks again,

S

  ~Matthew : Youthful Maturity

Re: Gaia+ & Pro Questiones..

~Matthew said Jun 25, 2008, 4:46 PM:

 

awesome!